Warranties

Warranty Repair Procedures For South African Customers

NOTE: Each Le Verre de Vin is supplied with a 12 month warranty, commencing on the date of invoice. Prior to making a warranty repair claim, please check the age of the system against that date.

In the event that you are unable to repair your Le Verre de Vin system (in warranty), with technical input from our Cape Town sales office, please adopt the following Warranty Repair procedures:

• Report the fault by email or fax to Imvusa Technologies,
  (e-mail: sales@imvusatech.co.za, fax: 021 788 1796),
  giving as much detail of the fault as possible (including model and serial numbers, date of purchase, etc.)
• If on receipt of a valid Warranty Repair claim and the information you provide we are of the opinion that you can repair the system on site, we will guide you through the procedure by telephone or email. Any parts required will be sent to you at our expense.
• If you and we agree that you cannot resolve the fault on site, we will send you a replacement system (usually by 3 day delivery, with carriage paid by us). On receipt of the replacement unit, you must, within 14 days and at your expense, return the faulty unit to our Head Office in Cape Town. If we have not received the faulty system within 14 days of us sending you the replacement, the replacement system will be charged to you at full replacement price.
• Any additional costs incurred by you in this process will be borne by you.

Out-Of-Warranty Repairs For South African Customers

The following applies to Le Verre de Vin systems supplied in South Africa, where the term of the warranty has expired:

If you decide that you cannot repair an out-of-warranty system, you are invited to send it, at your expense, to be repaired at our Cape Town Head Office. On receipt of the system we will assess the fault and send you a quotation for the parts and labour required to repair the unit.  On receipt of your written confirmation to proceed with the repair, the work will commence. The repaired system will then be returned to you at your cost. If you want us to send the system back more quickly, this can be arranged so long as you accept any increased freight/insurance costs.

An out-of-warranty Le Verre de Vin System that is repaired and refurbished by us will be returned to you in as close to as new condition as possible, and will also benefit from a 6 month warranty (irrespective of the system's age).